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Most Frequently Asked Questions

  • 1. Are these genuine OEM GM parts and accessories?
  • 2. Does GMPartsGiant.com accept phone, fax, live chat or email orders?
  • 3. How long does it generally take for an order to be processed and shipped out?
  • 4. If I select an Overnight shipping option, will my part(s) ship out the same day I place the order?
  • 5. What is the Parts Question Guide and how do I use it?
  • 6. Why was I informed that a part I purchased on your site is discontinued/backorder?
  • 7. How can I check my order's status?
  • 8. Why is my shipping address required to be on file with my credit card company?
  • 9. Why do I need to contact FedEx Cross Border for my order status if I placed my order on your website?
  • 10. If the returned part does not meet the return policy, what happens next?

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